Women's Specialty Care Frequently Asked Questions

Did my providers’ practice name change? 

Women’s Specialty Care has joined Axia Women’s Health and now you will see this reflected more prominently in our branding and patient communications. Axia Women’s Health is one of the nation’s largest independent women’s health care groups, and our providers share a common vision of improving health care for women. While you may notice an updated look, we are still the same team, devoted to providing quality, compassionate care for the women we serve.

Did the website change?   

Yes, our new digital home is axiawh.com. Please visit our new website to see the many resources that are provided. 

How do I access my Patient Portal? 

You can go to your patient portal by clicking patient portal at the top navigation bar on the new website and selecting your state (Indiana) and care center (Women’s Specialty Care).  We are moving to a new patient portal as part of Axia Women’s Health to better serve you. If you have a future appointment and we have your email on file you should have already received an invitation to register for the portal.  If you haven’t received an invitation to join the new portal, or do not have a future appointment scheduled, please contact us at (260) 458-3440 to receive an emailed invitation link.   

Can I pay my bill online? 

Yes, just go to the Pay Bill at top navigation bar on Axiawh.com website and select your state (Indiana) and care center (Women’s Specialty Care) to see your options to pay.  We have recently changed billing systems so you will receive a separate invoice for any services provided through February 28th, 2022 and another for services provided on or after March 1, 2022.  There are unique links to pay for each. If you have a billing question regarding an invoice for services through February 28th, please contact (260)458-3300.  If it is for an invoice on or after March 1, please contact our billing team at 1-800-355-0913.   

Are there any billing changes for self-pay patients?    

To pay your bill, please follow the information in the above answer as this is the same process for all patients.  You may see changes in the self-pay discount rate shown on your invoice for new services.  If you have any questions, please contact billing services at 1-800-355-0913.    

Will this affect accepted insurance? 

This will not affect accepted insurance plans. Our accepted insurance list is listed on our location page at axiawh.com/Indiana-accepted-insurances.  If you can’t find your insurance company on our list, please call your insurance company to verify your provider.  

How can I access my medical records?

We anticipate your medical records to be transferred from Lutheran Health Physicians to Axia Women’s Health-Women’s Specialty Care by July 1, 2022. In the meantime, if you need to obtain records, please contact Lutheran at 260-435-7001.

Does this mean my provider will change? 

Your physician, and other care providers, will remain the same. 

Can I opt out of receiving future patient emails? 

You have the right as a patient to opt out of receiving future emails, however we will be using this as a primary way of communicating important information to you about our practice.  Please click the unsubscribe link at the bottom of the email.