FAQs Regarding Electronic Health Record System Changes at Seven Hills Women’s Health Centers

How will I complete my pre-visit check-in?    

Starting August 5, it will be necessary for you to complete your pre-visit check-in on your smartphone BEFORE coming in for your appointment. You can complete this directly from your appointment reminder text. Then when you come for your visit, simply stop by the front desk to let us know you’ve arrived. The check-in forms will need to be completed prior to your visit or you will have to come 20 minutes early for your appointment to complete it on your phone or on paper at the time of your visit.

Did my provider change practices? 

No, your provider is still part of Axia Women’s Health – Seven Hills Women’s Health Centers. Only the electronic health record system and related scheduling and billing platforms are changing to better serve you. While you may notice an updated look to some of our messages and scheduling tools, we are still the same team, devoted to providing quality, compassionate care for the women we serve.

Will I receive text message appointment reminders?

We will send an appointment reminder 3 days prior to your appointment and again the day before.  Occasionally we will also send form reminders or other communications specific to your appointment.

When can I start using online scheduling?

Online scheduling will be available for your care center on  August 26th. Until then you can submit an appointment request at axiawh.com/make-an-appointment/ or call your care center.

What will the new Patient Portal allow me to do? 

In the portal, you will be able to review new lab results, communicate with your provider, access medical records, request prescription refills, and view appointments.

How do I set up a new Patient Portal?

If we have your email on file, you will receive an email invitation in early August from “Axia Women’s Health Patient Portal” ([email protected]).  Also, please check your junk mail. You will need to create a login and password and this is easiest to do the first time on your computer.  If you don’t receive an invitation to join the new portal and are interested in setting up a portal account, please contact our office to receive an emailed invitation link.

How do I get to the new Patient Portal? 

You can go to your patient portal by clicking “Patient Portal” at the top navigation bar on the website  If desired, after your account is created, follow the steps in the below question to add the app to your Smartphone.

How do I set up the Healow™ smartphone app?

Download the helpful PDF guide, or simply follow the steps below:

Download the Healow™ app from App Store (iPhone) or Google Play (Android Phone)

Enter patient details and practice code: AHGECA

Verify that Axia Women’s Health is your practice by selecting “Yes.” (It will show our headquarter address in Voorhees, NJ)

Enter your portal username and password to login or select the “Using Mobile Phone” option to receive a one- time code

Set up your PIN to securely access your health records

Can I pay my bill online? 

Yes, just select “Pay Bill” at top navigation bar on the website. You will then be prompted to select your state (Ohio or Kentucky) and care center (Seven Hills Women’s Health Center) to see your payment options.  We have recently changed billing systems so you will receive separate invoices based on the date of your service, one invoice for services provided through July 31, 2024 and another for services provided on or after August 1, 2024.  There are unique links to pay for each time period if you are paying online. If you have a billing question, please contact our Axia patient services team at 1-800-355-0913.

Can I pay my bill with Text2Pay?

Yes. As an added convenience to you, when a balance is due you will also receive a text from Healow pay. You can simply click on the link and pay your bill with a credit card or Apple Pay.

Will this affect anything else?

Your appointment reminder messages will appear slightly different.  Pre-visit forms will be sent in advance, and we ask that you fill it out on your phone prior to arriving at our office to save time.  You can also pay your copay via this convenient check-in process.

What should I bring to my future appointments?

Since we are updating our systems, we ask that you bring your driver’s license and insurance card to your future appointments, even if you are an existing patient.  Also, please bring your phone to complete registration from the link you received prior to your appointment if you have not already completed it in advance. You will be asked to confirm demographic and basic medical information to be sure everything has transferred correctly to our new system.

Did the website change?   

No, our website is still axiawh.com. Please visit our site to access the many resources that are provided.