Resources

Your Virtual Visit Made Easy

Everything you need to prepare, connect, and meet your provider securely from home.

A Virtual Visit lets you meet your provider through a secure video connection using your smartphone, tablet, or computer—no travel required.

Important Safety & Privacy Policy:

Do not attempt to join your appointment while driving or traveling in a moving vehicle. For your safety, the protection of your medical privacy, and optimal care quality, providers will immediately pause and reschedule any visit conducted while operating or riding in a vehicle.

What You Need Before You Start

Account: Access to your patient portal or login details provided by our office.
Device: Smartphone, tablet, or computer equipped with a working camera and microphone.
Internet: A strong Wi-Fi or cellular data connection for smooth video streaming.
Supported Browser: Chrome, Safari, Firefox, or Opera (if joining via computer).

4 Ways to Join Your Visit

Choose whichever method works best for you:

1. Via Email Link

Open your appointment confirmation or reminder email.
Click “Join TeleVisit.”
Complete any required pre-visit forms.
Start your visit.

2. Via Patient Portal

Log into your patient portal.
Navigate to Appointments.
Select “Join TeleVisit.”

3. Via 12-Digit Visit Code

Locate the 12-digit code provided by your provider’s office (sent via email, text, or provided directly by staff when scheduled).
Enter your code on the visit login page.
Confirm your details and start your visit.

4. Via the healow® App

Download healow from the App Store or Google Play.
Log in with your provider credentials.
Go to Appointments.
Select your scheduled visit and tap “Start.”

How to Prepare & What to Expect

Before Your Visit

Log in 10–15 minutes early: Gives you time to complete check-in steps and ensure your device is charged.
Test your camera and microphone: Allow browser/app permissions when prompted so your provider can see and hear you clearly.
Choose a quiet, well-lit space: Find a comfortable, private room away from background noise and distractions.
Gather key materials: Have your current medication bottles, symptoms list, and questions nearby.

During Your Visit

Virtual Waiting Room: You will enter a secure waiting area until your provider joins the call.
In-Call Controls: Use the on-screen toolbar to mute/unmute audio, toggle your camera on/off, or use the chat function.
Wrapping Up: Select the option to end the call once your visit is complete.

Need Help?

If you experience technical issues logging in or accessing your visit, please contact the Center for Healthy Living Office at 862-895-6040.

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